Shipping & Returns

Shipping Policy

At Belle Maison, we take great care in packing and preparing each item to ensure it arrives safely and beautifully. Please review our shipping details below:

Shipping Timeframes

• UPS, USPS, FedEx Ground (Small to Medium Items): Please allow 1–2 weeks for delivery.
• White Glove Delivery (Large or Oversized Items): Please allow 2–4 weeks for delivery via our trusted third-party carrier, uShip.

White Glove Delivery – What to Expect

All large or oversized items (including furniture and certain antiques) are shipped using a fully insured white glove service, designed to ensure a safe and seamless experience. This premium service includes:

• A delivery appointment scheduled at your convenience
• In-home delivery (items are brought inside your home)
• All packing materials removed by the delivery team
• Minimal handling: Your item travels on one dedicated truck—not through standard LTL shipping with multiple handoffs

This elevated shipping method is automatically applied at checkout for oversized items and ensures your heirloom-quality pieces arrive safely.

Art & Framed Work Shipping

• In-Store Pickup: Complimentary pickup is available at checkout. Select "In-Store Pickup" to secure your piece online and collect it at our Cool Springs showroom in Franklin, TN at your convenience.
• Small & Medium Artwork: Shipped nationwide via fully insured UPS/FedEx Ground for a flat rate of $75.00 per piece. This covers our specialized heavy-duty art packaging materials and transit fees.
• Oversized & Large Canvas Art: Due to the grand scale and delicate nature of our largest original frames, standard ground shipping is unavailable. These pieces are shipped securely via our uShip private courier network and will default to furniture freight rates at checkout.
• Returns: All sales on vintage, antique, and promotional artwork are final. Please read descriptions carefully and reach out with any questions prior to purchase.

Shipping Damage

While we take every precaution to ensure items arrive in perfect condition, damages can occasionally occur in transit.

If your item arrives damaged:

• Please contact us within 48 hours of delivery
• Include clear photos of the damage, packaging, and shipping label (if applicable)
• We’ll work quickly to resolve the issue and ensure your satisfaction

Return Policy

We want you to love what you bring home from Belle Maison. If for any reason you're not completely satisfied with your purchase, please review our return policy below:

• Standard Décor & Gift Items: Eligible for return within 14 days of delivery for a full refund. Items must be unused, in original condition, and include all tags. Customers are responsible for return shipping; prepaid labels are not provided.
• Furniture, Large Antiques, & Fine Art (Shipped via Freight/uShip): All nationwide shipped orders for furniture, architectural antiques, and fine art are Strictly Final Sale. Once these high-ticket items leave our showroom via courier, they cannot be returned or exchanged due to the high risk of transit damage and immense freight logistics.
• The "Local Pickup" Grace Period: For our local Tennessee clients utilizing In-Store Pickup for furniture or art, we offer a 48-hour grace period. If you get the piece home and realize the scale or color does not suit your space, you may return it to our Cool Springs showroom within 48 hours for a full refund or store credit. Items must be returned in the exact condition they left the floor.
• Promotional & Sale Items: All items purchased at a discount, during promotional events (including our Semi-Annual Art Sale), or from our clearance collections are Final Sale and ineligible for return or exchange.

Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos so we can make it right.